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(Last Updated On: September 23, 2018)

Utter Disregard for Passenger Baggage at Manchester Airport

Utter disregard for passenger baggage at Manchester airport UK was exhibited by a baggage handler offloading luggage from a Ryan Air flight. A shocked passenger filmed the moment her luggage was damaged as baggage handlers hurled suitcases on to a trailer at Manchester Airport on Thursday 20 September, 2018.

Elizabeth Evans captured a steward tossing cases with such force that they slid straight off the truck and ended up on the tarmac.  She watched as her pink suitcase flew threw the air, bounced off the cart and skidded onto the ground.

Utter Disregard for Passenger Baggage

Utter Disregard for Passenger Baggage

The stunned passenger uploaded the video to Facebook with the caption: ‘Feel free to share this is today at Manchester airport !!!! Mine is the pink butterfly one !!!!’

The 28-year-old was on a return Ryanair flight from Malaga which arrived at Manchester Airport at 9.30am.

In the footage, the handler continued to throw the bags on to the trailer without a backwards glance, while his colleague looked on.

Utter Disregard for Passenger Baggage

Evans is heard saying: ‘That’s mine yeah’ as her suitcase is thrown on to the truck and slides off the other side.

It is only when five bags have toppled clean over the side that the baggage handler goes to pick them up.

Utter Disregard for Passenger Baggage

Utter Disregard for Passenger Baggage

His co-worker stands and watches the suitcases bounce off the cart onto the ground – but doesn’t bat an eyelid

Many expressed their anger about the way the baggage was thrown by the handler.

One Twitter user said: ‘This is atrocious, he’s got no excuse for this, it’s not like the bags are coming down at full speed.’

Another said: ‘Wow no respect for people’s belongings at all this is terrible. Could be people’s laptops or anything in there worth a lot of money.’

Utter Disregard for Passenger Baggage

A spokesman for Swissport apologized to passengers and confirmed it was investigating

A spokesman for Swissport said: ‘We are disappointed by the footage circulating on social media, and we apologize for the behavior of this individual.

‘We can confirm we are investigating and will take all steps necessary to ensure this does not happen again.’

Andrew Cowan, Manchester Airport CEO, said: ‘Manchester Airport will not tolerate the kind of behavior shown yesterday by the employees of the ground handling company Swissport.

‘We are clear that it is completely unacceptable for our customers’ belongings to be treated in this way. We would like to reassure passengers that those involved will not be allowed to work on our site again.

‘We have sought urgent assurances from Swissport and Ryanair that a full investigation will be carried out and swift and robust action taken.

‘We have also asked Swissport to carry out an urgent review of their recruitment and training processes to ensure their employees are clear about the high levels of customer service that are required.

‘If we are not satisfied by Swissport’s response to these issues, we will consider what further steps are required to protect passengers’ interests, including the full range of sanctions that are available to us as part of Swissport’s operating licence.’


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